Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
2 years ago

Fingerprint unlock doesn't work in Chrome extension

Hello,

I have this annoying issue with 1Password extension in Chrome on Mac that it doesn't use fingerprint reader to unlock but asks for password every time. The thing is I have followed the guide and fingerprint unlock works completely fine in 1Password desktop application and with Firefox extension.

Any ideas?

1Password Version: 8.10.3
Extension Version: 2.8.1
OS Version: MacOS 13.3
Browser:_ Chrome

browser extension
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Whew, sounds good @ciptok Let us know if things change. You're most welcome.

  • Former Member's avatar
    Former Member
    2 years ago

    I tried again and reinstalled the plugin, to the latest 2.9.0, and now it works fine. Thanks for suggestions !!

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @ciptok

    Can you try the steps from steph_giles again after updating to 1Password in the browser 2.9.0? It wasn't clear if you updated since your initial post. Thanks..

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks for steps, but unfortunately it didn't help. It still asks me for password after the whole restart. Any other ideas or maybe logs I could look at?

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @ciptok,

    It sounds like 1Password in Chrome is having a hard time connecting with your 1Password app. Can you start by trying the steps below and let me know if it then asks for Touch ID to unlock:

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
    2. Quit Chrome by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open Chrome and test if it is working properly.

    Let me know how you get on!