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Solved
Frozen Account Behavior
Hello, A few days ago my account was frozen and i noticed the following issue. The add-on in Firefox was requesting me to save my login information while the same information is already saved into t...
Hello Prototype! 👋
Thank you for reporting the issue! When a 1Password account is frozen, the expected behaviour is that the ability to save new items to vaults should be unavailable. Our development team is tracking a few cases like this where that might not happen consistently and hopefully this inconsistency will be fixed in a future update soon.
I recommend that you reactivate your subscription in order to be able to properly save new logins using 1Password in the browser. Let me know if there's anything else that I can help you with.
-Dave
#36110
1P_Dave
Moderator
ModeratorHello Prototype! 👋
Thank you for reporting the issue! When a 1Password account is frozen, the expected behaviour is that the ability to save new items to vaults should be unavailable. Our development team is tracking a few cases like this where that might not happen consistently and hopefully this inconsistency will be fixed in a future update soon.
I recommend that you reactivate your subscription in order to be able to properly save new logins using 1Password in the browser. Let me know if there's anything else that I can help you with.
-Dave
#36110
