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Forum Discussion
Grey screen after unlocking 1Password for Android
This discussion was created from comments split from: 1Password BETA Constant Crash on Android.
1P_Dave
Moderator
ModeratorI'm sorry for the delay in responding, our developers are investigating an issue where 1Password for Android may stop responding after you unlock the app. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/710319/#Comment_710319
- Your forum username:
loggor - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
I'm sorry that you're seeing the same issue, I've replied to you here: App freeze after successfully inputting PIN — 1Password Community
-Dave
