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Former Member's avatar
Former Member
3 years ago

Have been running the beta, installed release version, now it won't open because I ran newer version

I've been running the beta, most recently 8.8. I thought it would be smart to install the new release version, which apparently is 8.7. But 8.7 won't open because it says I've been running a newer ve...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@nthanharding

Do you have a support id? Can you share it? The following should get you going.

  1. Make sure you have your Emergency Kit and know your account password and all data is contained on 1Password.com.
  2. Quit 1Password and all browser for good measure. Right-click 1Password in the menu bar (If it's there) and click Quit.
  3. Open Finder, and click the Go menu > Go to Folder... In the box that appears, copy and paste the following exactly:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

  1. Press Return.

  2. You'll see a folder called Data – right-click on the folder and select Compress "Data".

  3. Drag the original Data folder to the Trash.

  4. Wait a few moments and then open 1Password 8. You'll be taken through the setup process.