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jasimon9's avatar
jasimon9
New Contributor
3 years ago

Have to unlock 1P several times

For a while it was working that you unlock 1P, and it stays unlocked for other browsers. Recently I have to open it separately for the desktop app, and for each browser. I am guessing that you changed a setting, and the default is now "unlock 1P separately for each application", or something like that. I have looked for such a setting but cannot find it.

What's going on.

1Password Version: 8.10.0
Extension Version: 2.5.1
OS Version: 12.6
Browser:_ Safari

macos
  • jasimon9's avatar
    jasimon9
    New Contributor
    2 years ago

    I finally updated to 1Password 8 on my phone. Been on 8 for a while on the desktop. This issue seems to be better now, but I am not sure yet it if has been completely corrected. Will update further if there are issues.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    jasimon9

    Thank you for the update. Let us know if you still see the issue after updating macOS and trying Tommy's steps and we can help further. 🙂

    -Dave

  • jasimon9's avatar
    jasimon9
    New Contributor
    3 years ago

    I just checked the versions in both Safari and Chrome, and in fact they are at 2.7. I don't know why it appears to be 2.5.1 when I posted this question. I am updating macOS. Not having connection, issues per se. Just have to login for each app and browser separately, whereas recently a single login covered all of them.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @Jamison9

    I'd recommend updating 1Password in the browser in all of the browsers you use. 2.7.0 is the latest version available. Also, if you're using 12.6 I'd recommend also updating macOS to 12.6.3, and then restart the device. If you have trouble with the connection then you might try the following.

    1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
    3. Quit the browser completely! A full quit, not a close or minimize to the dock.
    4. Quit 1Password. While looking at the main window (locked or unlocked)
      • Press Command and Q 1Password should lock and close.
    5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
    6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    7. Open your browser.
    8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.