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Forum Discussion
Having problems logging into account with 1Password 8 (Beta) for Mac
I decided to try the 1Password 8 beta today to try to get accustomed to any differences before it's released. Unfortunately, my credentials (email, secret key, and master password) are not accepted b...
1P_Dave - I'm very pleasantly surprised that you would be the person to answer my question. I assumed it would be one of your support gurus.
I did try all the alternate steps. I did have to trash 1Password 7 so the browser would open 1Password 8 instead of 1Password 7. When I did "Add your account directly" and it opened 1Password 7, the password was accepted. I was told the account was already added (which is correct and not a surprise).
Unfortunately, I get the same error from 1Password 8 when I attempt to login:
We weren't able to sign in to your account.
Maybe there's a typo? Check your sign-in details and try again (with a button for "Update details")
When I click on "Update details", I see my correct secret key and email address. The prompt allows me to see my master password and confirm that I have entered it correctly. When I enter my master password from "Update details" and click Next, I receive the same error message as I received in 1Password 8 when I tried to add the account manually.
Bob C
