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Former Member's avatar
Former Member
3 years ago

HELP!! 1Password8 extensions in Safari, Firefox and Chrome are going nuts!!!

Yesterday I installed the 1Password8 extensions in Safari, Firefox and Chrome.
Restart the computer, as I always do when I install software.
But when I use the extension, the browser is going nuts?
When I click on the icon the windows open to login to 1 Password8 and from there every time a new window opens, and it is going on and on and on...
It is impossible to stop. Only to quit the browser.
As soon you opens a browser, it start over and over again.
So now I removed all 1Password extensions.

Please, what is going o? Can someone help me with this. Or is it a bug?

Thanks,
Henno

1Password Version: 8.70
Extension Version: 2.3.3
OS Version: 12.4

macos
  • Former Member's avatar
    Former Member
    3 years ago

    I’ve posted elsewhere but I found that the 1Password for Safari extension causes problems for Safari, not as a result of 2FA. When installed Safari is very slow to launch with multiple bounces of the icon in the dock and the appearance of the spinning beachball. Both never occurred prior to installing the extension. Deleting the extension has restored normal Safari behavior. 1Password 8 is still installed and operating with no discernible issues. I found other references to this issue on the Mac App Store so I will continue to use 8 but without the extension.

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks, I will do that.

  • PeterG_1P's avatar
    PeterG_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @piepschuimlogo01nl, thanks for this additional information!

    From what I've seen so far, this seems to occur (for some people) when 2FA is activated. It's great to hear that with the subsequent changes you've made, the issue no longer persists. If it does return, though, let us know and we'll be happy to dig further. We're working on this issue on our end, too. 🤝

    ref: dev/core/core#14622

  • Former Member's avatar
    Former Member
    3 years ago

    Now I turned on 2FA again. And now it seems to working fine. Strange...

  • Former Member's avatar
    Former Member
    3 years ago

    Hi Peter,

    I did actually enable 2FA, before installed the extensions.
    Now I disabled 2FA and installed the extensions again. And now 1Password is working fine.

    Thanks.

  • PeterG_1P's avatar
    PeterG_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Henno, I'm sorry to learn that you've encountered this issue - it's certainly not the intended app behavior.

    I'd love to get to the bottom of this for you. A preliminary question: do you have 2FA enabled (or did you, when this was occurring?)

    Thanks, and we'll do what we can to help sort this out.