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Forum Discussion

Former Member's avatar
Former Member
2 years ago

How can I unlock 1Password when Face ID is broken?

I use the iPhone Xs Max. A couple of days ago, my iPhone said that Face ID was not available due to malfunctioning of the True Depth. And it hasn't been solved yet. Therefore, I need to enter a lon...
ios
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
2 years ago

Hi @masaru,

I'm sorry to hear about the trouble you're having with Face ID on your iPhone Xs Max. 1Password for iOS does have some alternative ways to unlock the app and you can find them by heading to the following location:

  1. Open and unlock 1Password.
  2. Tap your accounts or collection in the top left, then tap Settings.
  3. Tap Security.

From here, you will be able to select whether you can unlock 1Password on your iPhone with Face ID, account password, or your device passcode. Your device passcode will probably be the best option so you don't need to continue typing in your long account password whilst waiting to get your TrueDepth camera system fixed :)