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Forum Discussion
How can I unlock 1Password when Face ID is broken?
I use the iPhone Xs Max.
A couple of days ago, my iPhone said that Face ID was not available due to malfunctioning of the True Depth. And it hasn't been solved yet. Therefore, I need to enter a lon...
Before tying to use the password set your 1Password settings back to face I.D.
This might help you get back to using your face I.D. to open your 1Password.
I would not instal a software tool like it says in the video link, but the other options in the video would be good for your device.
After trying each option check to see if it fixed your problem signing in with face I.D. and if one does not work try the next step.
If none fix your problem you would have to do what the support advised or backup your device first then erase it and reinstall would probably fix it too, but I would try the stuff in the video before doing that.
Having to use a password to sign in all the time would be a burden. Singing in with a password every two weeks is fine.
Do not give up. You can fix this.
