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Forum Discussion

Former Member's avatar
Former Member
2 years ago

How can I unlock 1Password when Face ID is broken?

I use the iPhone Xs Max. A couple of days ago, my iPhone said that Face ID was not available due to malfunctioning of the True Depth. And it hasn't been solved yet. Therefore, I need to enter a lon...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@masaru

Thanks for the reply. Can you try the following:

  1. Open the Settings app on your iPhone (not the 1Password app).
  2. Scroll down and tap 1Password.
  3. Turn off Face ID.

Then try the same steps again: unlock the main 1Password app using your password and then lock and try to unlock it using your device passcode. If that still doesn't work then let me know and we can dig deeper.

-Dave