Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
How can I unlock 1Password when Face ID is broken?
I use the iPhone Xs Max.
A couple of days ago, my iPhone said that Face ID was not available due to malfunctioning of the True Depth. And it hasn't been solved yet. Therefore, I need to enter a lon...
1P_Dave
Moderator
Moderator@masaru
I'm sorry to hear that device passcode unlock still isn't working. Just to confirm, do you have a passcode setup for your iPhone itself: Use a passcode with your iPhone, iPad or iPod touch – Apple Support (AU)
If you do then, so that we can investigate further, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/142683/how-can-i-unlock-1password-when-face-id-is-broken
- Your forum username:
masaru - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
