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Forum Discussion
How to enable TPM module with Windows Hello in 1Password?
Good day,
when I call up the advanced settings in 1Password, the option "Use the Trusted Platform Module (TPM) with Windows Hello" is greyed out under the "Security" 2. Category and cannot be acti...
AliH1P
1Password Team
1Password TeamHey @1PassMicha, thanks for reaching out to us.
I'd like to ask you to run a command that will tell us a little bit more about your TPM setup. It won't reveal any sensitive data, it will just tell us the type of storage being used - (2) for software, or (1) for hardware. I'll provide the steps below:
Open Start and search for
PowerShell.In the PowerShell window, copy and paste the following, then hit Enter:
certutil -csp "Microsoft Passport Key Storage Provider" -key -v | Select-String -Pattern "NgcKeyImplType"
As an example of the sort of result we expect to see, it should output something like this: NgcKeyImplType: 1 (0x1)
Could you then send us an email addressed to support+windows@1Password.com and include:
- A link to this thread: https://1password.community/discussion/128366/how-to-enable-tpm-module-with-windows-hello-in-1password
- Your forum username:
1PassMicha - The results of the PowerShell command above
We'll look forward to your email and helping you there. Thanks!
Ali
ref: WFM-84782-621
