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Forum Discussion

grandpamike's avatar
grandpamike
New Contributor
3 years ago

I am deathly afraid of losing all of my passwords if I try to upgrade to ver 8. I am using V 7.9.4

If I can get some help from 1Pass I would appreciate it. Running MacOS Big Sur 11.6.6
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

XIII

You're correct that diagnostics reports are not encrypted (since we need to be able to read them on our end). Diagnostics reports are meant for troubleshooting technical issues only and they do not contain any of a user's 1Password items.

grandpamike

The diagnostics report that you sent in to our support team over email has not been compromised. Furthermore, the diagnostics report does not contain any of your 1Password data so there is no risk of your data ever being compromised just by sending us a diagnostics report.