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Forum Discussion
I am unable to log into 1Password. I have my ID, password and secret key but lost the MFA app
No matter what I try, I am always prompted for an MFA code. How do I disable the MFA configuration for my account so that I can re-do it?
All instructions I have found to reset MFA have failed. (h...
1P_Dave
Moderator
ModeratorHello @henridaumas! 👋
I'm sorry to hear that you're unable to access your 1Password account after losing your authenticator app. I recommend sending an email to support+forum@1Password.com so that our support team can assist further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
