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Former Member's avatar
Former Member
2 years ago

I am upgrading to 1password8 and the window "waiting for data to be moved" seems frozen

I am upgrading to 1password8 and the window "waiting for data to be moved" seems frozen 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @S2dept8! 👋

I'm sorry to hear that the installer for 1Password 8 isn't moving forward. You may be running into an issue we're tracking. You can quit the installer (it won't result in any data loss). Then follow these steps:

  1. Open and unlock 1Password 7.
  2. Confirm that you can see your items.
  3. Leave 1Password 7's main window open.
  4. Run the 1Password 8 installer again while 1Password 7 is open.

Let me know if you run into any issues. 🙂

-Dave