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Forum Discussion

jtroeber's avatar
jtroeber
New Contributor
10 months ago

I can access 1Password through the website, but desktop app and Chrome extension won't work.

I can access my 1Password account through their website, but not through the desktop app or the Chrome extension, even if I enter the secret key and password. The desktop app launches at login, but...
browser extension
macos
Kester_D_1P's avatar
Kester_D_1P
Icon for 1Password Team rank1Password Team
10 months ago

Hi jtroeber - I'm sorry to hear about the trouble that you're having. In order to understand what's happening here and to find the solution, we may need to gather some account-specific or diagnostic information, which will be better done privately over email.

I'd like to ask you to send an email to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here and I'll make sure that your email reaches the right team.

Looking forward to helping further. 🙂