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Former Member's avatar
Former Member
3 years ago

I can't autofill anything. From the Mac App a double click just opens a pop up that has the login.

On a Mac. From 1Password a double click just opens a pop up that contains the logon details. Before it has opened a browser and autofilled the login details.

Mac OS 12.5.1
It wasn't working so I updated 1Password to 8.9.8 - still not working


1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: macOS 12.5.1
Browser:_ Not Provided
Referrer: forum-search:I can't autofill anything. From 1Password a double click opens a pop up only

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    @sbaker11 – Great! If you ever need anything from us at 1Password Support, please do contact us. We'll be here to help. :)

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    @sbaker11 – If you point your mouse at the website field, you'll see this:

    Clicking anywhere in the website field will open the item in your browser and autofill it.

  • Former Member's avatar
    Former Member

    This is what I get when I double click. How do you get that small window with Open and fill option?

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    Hi there @sbaker11

    In 1Password 8, you'l need to click the Open & Fill button that appears on the website field, like this:

    You're right that double-clicking an item will open it in a pop-up window. The same Open & Fill button will appear on the website field in that pop-up window.

    Try that and let me know how it goes. :)

    — Grey