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Forum Discussion

Former Member's avatar
Former Member
3 years ago

I can't sign into 1Password on new MacBook Pro with Apple M1 chip

1Password won't let me log in, I copied over everything from my old Macbook it all works apart from 1Password. 1Password Version: 8.9.13 Extension Version: Not Provided OS Version: OS Mont...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there @StuartP70

Did you use Migration Assistant to copy everything over? If so, something about that process seems to prevent your 1Password data from decrypting correctly. We're already investigating the cause and if it's something happening from our end, we'll be able to fix it.

⚠️ If (and only if) you can sign in to 1Password.com and see all of your data, you can reset 1Password on your Mac to solve this.

If you copied everything across using a different method, could you let me know what it was? I look forward to hearing how you get on. :)

— Grey