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Former Member's avatar
Former Member
3 years ago

I can't sign into 1Password on new MacBook Pro with Apple M1 chip

1Password won't let me log in, I copied over everything from my old Macbook it all works apart from 1Password. 1Password Version: 8.9.13 Extension Version: Not Provided OS Version: OS Mont...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

@StuartP70

Reinstalling 1Password won't delete its local data – only the app itself will be affected. Make sure you delete the local copy of its data, by following these steps:

  1. Make sure you either have another device signed in nearby or a copy of your Emergency Kit.
  2. Right-click the 1Password icon in the menu bar (if it's there) and click Quit.
  3. Open Finder, and click the Go menu > Go to Folder...
  4. In the box that appears, copy and paste the following exactly:

~/Library/Group Containers/

and press Return.

  1. You'll see a folder called 2BUA8C4S2C.com.1password – rename it to 2BUA8C4S2C.com.1password.old.
  2. Wait a few moments and then open 1Password. You'll be taken through the first setup process.