Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
2 years ago

I can't turn on touch id on my MacBook

I can unlock my MacBook m1 pro with my fingerprint. I added another fingerprint in the MacBook settings. I am running 1Password for Mac 8.10.3 (81003012) The switch in 1P/settings/security/unlock...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @MikeMikeMike! 👋

I'm sorry that you're unable to turn on Touch ID for 1Password on your Mac. Please try the following steps:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple Menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

For many people just restarting their Mac gets Touch ID working again, if it does for you as well then you can skip the rest of the steps. 🙂

Please let me know if you run into any issues or get stuck anywhere.

-Dave