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Forum Discussion
Former Member
2 years agoI can't turn on touch id on my MacBook
I can unlock my MacBook m1 pro with my fingerprint. I added another fingerprint in the MacBook settings.
I am running 1Password for Mac 8.10.3 (81003012)
The switch in 1P/settings/security/unlock...
1P_Dave
Moderator
2 years ago@MikeMikeMike
I'm sorry that the steps didn't resolve the issue. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/139082/i-cant-turn-on-touch-id-on-my-macbook
- Your forum username:
MikeMikeMike
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave