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Former Member's avatar
Former Member
3 years ago

I downloaded 1Password 8 for my iPhone but it won't accept my password.

I enter my password and hit GO, but nothing happens. What do I do? 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided Refe...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @JMirk

Sorry to hear you've had trouble with this. When you say "nothing happens", do you mean that the spinner on the sign-in button just stays spinning and nothing else?

As a first step, force 1Password to quit by swiping it away from the app switcher: Close an app on your iPhone or iPod touch - Apple Support. Then open it again and try signing in. If that does the same thing, force-quit 1Password again and try this:

  1. Open 1Password.
  2. Enter the first character of your account password.
  3. Tap the 👁️ reveal password button that appears.
  4. Enter the rest of your account password in plain text, then tap → to sign in.

If that still doesn't work, and if you haven't already, try removing 1Password 8 from your iPhone and reinstall it and see if that helps. If it doesn't, I'd suggest emailing us for individual help at support+ios@1password.com, including a link to this thread so that we can continue there.

I look forward to hearing how you get on.

— Grey