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wmcmaster's avatar
wmcmaster
New Contributor
3 years ago

I have a SamsungS10 android and I can't get autofill to work.

I go into Settings, then Autofill, then Autofill service. There are a number of apps listed with radio buttons to turn them on and off. The button next to None is on. I press the button next to 1password and I am asked to trust this souce, press ok but cannot turn on the button.

1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: Android Version 12
Browser:_ Not Provided
Referrer: forum-search:I have a SamsungS10 android and I can't get autofill to work.

android
  • 1P_Timothy's avatar
    1P_Timothy
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi wmcmaster, thanks for the update.

    I can see the 1password eye on the rh side (black colour) but when I press it, it simply puts a crossed line through it.

    I'd like to ask you to send us an email with a screenshot of this behavior so we can help investigate this issue with you. Information about emailing the support team is included at the bottom of my previous post.

    If this is happening in 1Password for Android, you may need to allow screenshots:
    1. Open and unlock 1Password for Android.
    2. Tap your account icon > Settings > Advanced.
    3. Tap Show debugging tools > Allow screenshots.

    Thanks in advance!

  • dribnus's avatar
    dribnus
    Occasional Contributor
    3 years ago

    Similar issue with 1PW 8 on an Android 21+

  • wmcmaster's avatar
    wmcmaster
    New Contributor
    3 years ago

    Thank you. I have followed your instruction and now 1password is shown under autofill. So that has worked.

    However, when I go to open an app where I have saved a password in 1password, it does not autofill the pw. I can see the 1password eye on the rh side (black colour) but when I press it, it simply puts a crossed line through it.

    I can go to the 1password app and open it and see the password.

    Additionally, in 1password, I cannot highlight a saved app to delete it. I had a similar problem on my PC and my computer consultant pointed out that I was looking at it in a browser and not in the proper app. I am concerned that I might have incorrectly instlled the app.

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi wmcmaster, thanks for joining us on the forum! I'm sorry to hear there's been an issue setting 1Password as the Autofill service.

    To start, I'd like to ask you to try the following:
    1. Open your device settings.
    2. Tap General management.
    3. Tap Passwords and autofill
    4. Under Autofill service, tap None (or whichever service is currently listed).
    5. Select 1Password and confirm your choice.
    6. Tap the back arrow in the top left corner.

    Under Autofill service on the Passwords and autofill page do you now see 1Password? If not, I'd like to ask you to reach out to us directly via email at support@1password.com so we can help investigate further. Please include a brief description of the issue with your message.

    After emailing in, you'll receive a reply from BitBot, our automated responder, with a Support ID that looks something like [#ABC-12345-678]. You can post that here so I can help make sure your message gets to the right place. Thanks again