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Forum Discussion

Former Member's avatar
Former Member
3 years ago

I just updated my 1password to 8,9,8 and now I cannot use Touch ID to unlock the Safari extension.

The title basically says it; I have to enter my password every time I open the Safari extension since I updated the software. It is fine with the main app, but the safari extension does not offer T...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @queenee444! 👋

I'm sorry to hear that you're unable to use Touch ID to unlock 1Password in Safari. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Application folder.
  4. Open your web browser.

If these steps don't work then please let me know and I'll be happy to help further. 🙂

-Dave