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Forum Discussion
I keep having to log in using master password
Hi,
I just signed up for, and downloaded 1Password 8. However every time I go to log in on my Samsung Phone, it requires me to use my Master Password, despite biometric login being turned on.
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1P_Timothy
1Password Team
1Password TeamHi @Chiraag87, @KE2023wew , thanks for writing in. I'm sorry 1Password is requiring your account password unexpectedly! I'd be happy to help with that.
To start I would suggest resetting Fingerprint unlock in 1Password for Android:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon (on a tablet, tap ☰ first).
3. Tap Settings > Security.
4. If on, tap Biometric unlock off.
5. Tap Biometric unlock on.
6. Tap back and close the Settings menu.
7. Tap the account or collection icon > Lock (on a tablet, tap ☰ if the sidebar was closed).
8. Enter your account password and unlock 1Password.
After following those steps is your password still regularly required?
@KE2023wew, I don't believe Knox would be interfering here but that could be possible. Is 1Password installed in the secure folder on your device?
Biometric unlock with 1Password for Android is supported on the majority of contemporary device that have a fingerprint scanner. If you're referring to face unlock, most Android devices with Face unlock do not meet the security requirements that we set for the app as they do not implement IR or depth sensing technology.
