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Forum Discussion

Former Member's avatar
Former Member
2 years ago

iMac error by opening second password entry

On my iMac, I open 1PW app and open a site in my Private Vault and when I click the 1PW icon on site just opened, it opens another window asking for main password again! If I enter this (again), I ga...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

@Wadley

It sounds like there is disconnect between 1Password in the browser and the 1Password application. That's if I'm following you correctly. Can you try the following?

  1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
  2. Quit your browser.
  3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
  4. Open your browser.

I would also look into updating macOS when you can.