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Former Member's avatar
Former Member
2 years ago

iMac error by opening second password entry

On my iMac, I open 1PW app and open a site in my Private Vault and when I click the 1PW icon on site just opened, it opens another window asking for main password again! If I enter this (again), I ga...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@Wadley

I'm sorry that you're still seeing the issue. Let's save reinstalling the extension until after we've tried something simpler that might fix the issue. Can you please check the following:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Under General, turn "Integrate this extension with the 1Password desktop app" off and then back on. Make sure that a green dot is visible underneath the setting.

If turning the option off and then back on doesn't fix the issue, or you see a different coloured dot, then please let me know.

-Dave