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Forum Discussion
iMac error by opening second password entry
On my iMac, I open 1PW app and open a site in my Private Vault and when I click the 1PW icon on site just opened, it opens another window asking for main password again! If I enter this (again), I ga...
1P_Dave
Moderator
Moderator@Wadley
Thank you for the reply. If you've already updated macOS, as suggested by Tommy earlier, then I'd like to collect some logs to help troubleshoot this further:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/143962/imac-error-by-opening-second-password-entry
- Your forum username: Wadley
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
