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Forum Discussion
Intermittent Passkey Failure & How to Fix
I notice that Safari passkey usage on applicable sites gets stuck immediately and I can't use a passkey to login.
Am I doing something wrong or is this a bug I can fix?
EXAMPLE
I have a Payp...
1P_Evon
1Password Team
1Password TeamHello, remixprimmer. Thank you for writing in. I'm sorry about the trouble you're encountering with 1Password.
So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:
- A link to this thread: https://1password.community/discussion/149115
- Your forum username: remixprimmer
- A diagnostics report from the 1Password desktop app and the 1Password extension:
- First, please recreate the issue you are experiencing.
- Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> How to send a 1Password diagnostics report
- Attach both files to your email.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!
-Evon
