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rlgleason51's avatar
rlgleason51
New Contributor
4 years ago

iOS and pados not correctly filling logon data

MacOS 12.0.1, iOS and pad os 15.1. Ip 7.9.3. and Safari browser. Strange issue that has been happening for the last few versions of 1P, and apple os's when logging into citi.com. The only site ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello rlgleason51! 👋

I'm sorry for the delay in responding. I don't have a Citi.com account but I've tested the Citi.com website in Safari on my iPhone using a set of fake credentials and it looks like Password AutoFill is correctly filling the username and password into the username and password fields. Here's what I did:

  1. Open Safari on my iPhone.
  2. Go to citi.com
  3. Tap on the Sign on button in the upper right corner of the Citi.com website.
  4. Tap on the User ID field
  5. Tap on the Passwords prompt that appears above the keyboard.
  6. Follow the prompts to finish filling the username and password.

Can you try these steps? If this doesn't work then can you try to save a new login item using Password AutoFill for Citi.com to see if that works better: Use 1Password to fill and save in apps on your iPhone and iPad

I look forward to hearing from you. :)