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Forum Discussion

Former Member's avatar
Former Member
4 years ago

iOS app keeps asking for master password

I got a new phone recently. Despite having FaceID setup properly and activated on 1password for iOS (7.9.3), the app asks me for my Master Password every time I need a stored password. I never even s...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

@"John Kotarski": I'm sorry that you're still running into issues with Face ID. Can you try the following steps:

  1. Restart your iPhone.
  2. Open the main 1Password app from your home screen (not from inside another app) and unlock it using your account password.
  3. Switch to another app.
  4. Switch back to 1Password.

Are you now able to use Face ID to unlock the 1Password app? :)