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Forum Discussion

maquinn78's avatar
maquinn78
New Contributor
2 years ago

iOS safari says im offline


I have no idea what this means and I can’t get rid of it.

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello maquinn78! 👋

    I'm sorry that you're seeing an offline message when using 1Password in Safari. Can you try these steps:

    1. Tap on the Lock button in the in the prompt that you see.
    2. Fully close Safari on iOS.
    3. Fully close 1Password on iOS.
    4. Open and unlock the main 1Password app from your home screen.
    5. Open Safari and go to any webpage.
    6. Tap on the AA icon in the address bar.
    7. Tap on 1Password in the menu.
    8. Follow the prompt to unlock 1Password for Safari with your account password.

    Does this resolve the issue or do you see the same message? I look forward to hearing from you.

    -Dave

  • maquinn78's avatar
    maquinn78
    New Contributor
    2 years ago

    I have a red cloud with a line through it when I look at the extension. But the iOS app seems to be fine?