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Forum Discussion
IP keeps locking
I have two different instances of 1P locking.
I open 1P. My security settings are to ask for my Password once per week. Lock if system is idle for 1 Day. Do not lock when computer locks is un ...
1P_Dave
Moderator
ModeratorHello Andrew42! 👋
I'm sorry that you're being prompted for your account password more often than expected. Even if you set "Confirm my account password" to "Never", you might still be asked for your account password in certain cases such as:
- If your face or fingerprint isn’t recognized, or there was an error on your companion device.
- If you’re trying to change your account password.
- If you’ve restarted 1Password, including after updating 1Password or restarting your PC, when the Trusted Platform Module isn’t turned on.
Can you tell me if you might have run into one of these cases?
The second instance is as follows. I unlock 1P on the desktop. I try to log in to a site and 1P in the browser locks and I have to enter my full password once again. This issue is sporadic.
The next time that this issue occurs, right-click on the 1Password icon in your browser's toolbar and click Settings. Then can you tell me if you see Integration status: Connected 🟢 or do you see an error message with a different coloured circle?
-Dave
