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Penelope_Pitstop's avatar
Penelope_Pitstop
New Contributor
2 years ago

iPad Asking For Touch ID On Every Autofill

1Password on my iPad Air does not seem to behave in the same way as my iPhone or Mac. Even though the 1Password app is unlocked, the extension is unlocked, and Auto-Lock on Exit is set to 4 hours,...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Penelope_Pitstop! 👋

I'm sorry that 1Password for Safari, the icon that I've pointed out in the screenshot below, isn't offering suggestions.

It sounds like 1Password for Safari is having trouble authenticating. Please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the 1Password icon in Safari's address bar at the top of the screen (not inside of a username or password field)
  6. Follow the prompt to unlock 1Password for Safari with your account password.

Does this resolve the issue or do you see the same message? I look forward to hearing from you.

-Dave