This is occurring on my iPad Air 2024 with M2 Processor after updating to 17.6.1 and 1Password for iPadOS was updated to 8.10.38 via the automatic app updates on iOS. I do not know which update took place first but my issue occurred after the update of of both 1Password and iPadOS in the last 2-3 days prior to todays date of 8/13/24. 1) The problem has to do with the 1password extension icon not responding in Safari 2) If I disable and enable 1password extension using Safari extension settings, the 1password extension will work 1 time and ONLY 1 time, failing after that. 3) I believe this is happening too on the iPhone at 17.6.1 also but I did not extensively test as much as I did on the iPad. 4) I initially called Apple, they signed on to my iPad, and concurred this is an issue but not necessarily an Apple issue. They could apparently tell remotely that the press on the 1password icon was occurring and was recognized. 5) I use Raindrop.io also as an Extension in Safari, and this issue Does Not affect the Raindrop.io extension, so the problem seems to be centered around 1password. 6) I use the 1Password Safari extension probably 30-40 times a day, so I detected this immediately. Any others seeing this issue? 1Password Version: 8.10.38 Extension Version: 8.10.38 OS Version: iPadOS 17.6.1 Browser: Safari

dhch94, ianbaldwin, and fstorch Thank you all for sending in the diagnostics reports. It looks like our development team doesn't require any more reports for the moment and a fix is being worked on. Hopefully it is released soon. For the time being, I recommend folks that are seeing this issue use iOS Password AutoFill to fill and save logins from 1Password instead of using the web extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad Keep an eye on this thread for updates. -Dave ref: ULT-39818-943 ref: LDP-28562-674

George47 and jeremywsherman Thank you for the reports. Our developers are working on a fix and hope to release it as soon as possible. For the time being, I recommend using Password AutoFill to save and fill your logins instead of the extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad -Dave

I have been running into the exact same issue (but primarily on 2 different iPhones, my iPads are surprisingly OK at the moment). I opened a support case with 1Password but so far have mostly been asked for screenshots. I see a thread has been started on reddit for the same issue: https://www.reddit.com/r/1Password/comments/1er5ewj/ios_safari_extension_not_working/

Same issue, that thing starts driving me crazy, the extension works only one time and then I need to restart Safari. I’ve also manager to crash safari with shortcut Command+Maj+X I’m using iPadOS 17.6.1 and 1Password 8.10.38

@Darkwing1167 Thank you for posting the Support ID. I see that one of my colleagues has already sent you a reply. 🙂 -Dave

Issue with iPadOS 17.6.1 and 1Password Extension on Safari

WorldIRC
New Contributor
6 months ago
I use 1Password specifically because of its iOS Safari Extension. Hoping this is solved soon.
more_cowbell
Occasional Contributor
6 months ago
I’m having the same issue and I ONLY force close Safari if I have some type of issue…which is with !Password more than anything else.

Getting tired of issue after issue with 1Password. It didn’t use to be like this. Not sure I’m going to renew this fall.
1P_Dave
Moderator
6 months ago
yassin

I don't have an ETA that I can provide. Our developers are actively testing a fix and hope to release it as soon as possible.

-Dave
yassin
New Contributor
6 months ago
1P_Dave Thanks for the reply. Any ETA for when this issue is going to be resolved?
1P_Dave
Moderator
6 months ago
yassin

I'm sorry that 1Password for Safari isn't working properly on your iPad. This is a known issue that our development team is currently working on a fix for.

For the time being, as a workaround, you can use Password AutoFill to save and fill your logins instead of the extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

-Dave
yassin
New Contributor
6 months ago
Hello!

I’m having an issue with 1Password Safari extension on iPad. The extension stops working very frequently. I have to open the extensions menu in Safari and disable then re-enable the 1Password extension to get it to work. Then it stops working again after a while.

1Password Version: 8.10.38
Extension Version: 2.26.1
OS Version: iPadOS 17.6.1
Browser: Safari
1P_Dave
Moderator
6 months ago
@Darkwing1167

Thank you for posting the Support ID. I see that one of my colleagues has already sent you a reply. 🙂

-Dave
1P_Dave
Moderator
6 months ago
George47 and jeremywsherman

Thank you for the reports. Our developers are working on a fix and hope to release it as soon as possible. For the time being, I recommend using Password AutoFill to save and fill your logins instead of the extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

-Dave
jeremywsherman
New Contributor
6 months ago
FWIW, I regularly force-quit Safari to work around a bug where it stops saving files properly. It leaves 0% .download files in my iCloud Downloads, and the fully-downloaded files in the Safari Downloads list lack the spyglass icon, but can be dragged and dropped, or (after Safari relaunch) viewed and Share > Save to Files. I think I’ve sometimes seen it throw errors about issues communicating with an internal helper app. Sometimes copy-paste from Safari will also break till relaunch. So this leads to me randomly killing it when it acts up, and then this issue kicks in on the 1P side.

Glad to find the workarounds shared in this thread. The in-Safari Manage Extensions one is pretty quick to execute.
George47
New Contributor
6 months ago
The force close Safari doesn’t work for me on two iPhone and two iPads. I tried it and it worked when I opened Safari. However, after I closed Safari again, 1password extension didn’t work. I had to use manage extension from tab and toggle 1password off and on. It doesn’t seem to work if you close safari. If you leave safari open in background then it’s okay