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Forum Discussion
Issues registering new devices
Hello,
I am not able to register 1Password on new devices using the QR code or entering in my information manually. It authenticates either way and I get a "device approved" message in my already...
1P_Dave
Moderator
ModeratorHello yamahabro! 👋
I'm sorry that you're having trouble with 1Password for Android. Just to clarify: do you already have a 1Password account? Or are you trying to sign up for the first time? Are you signing up for a regular 1Password account (account password and Secret Key) or for a test account as part of the passkey unlock beta?
Support does not appear to be answering questions this morning.
Did you receive an auto-reply email when you reached out to our support team? If you did then can you post the Support ID of that conversation (it should look something like [#ABC-12345-678]). I'll make sure to get the ticket chased so that you receive a reply as soon as possible.
-Dave
