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hmurchison's avatar
hmurchison
New Contributor
12 months ago

Issues using passkeys on the Best Buy and Sony Playstation websites

This technology is not ready. Passkeys has blown up on my Best Buy login and I just had to deactivate it on my Sony Playstation. It's anything but seamless in some incarnations. I went from fast l...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
12 months ago

Hello hmurchison! 👋

I'm sorry that you ran into issues when signing into your Best Buy and Sony accounts using a passkey. You shouldn't need to scan any QR codes unless you're signing in on a computer that doesn't have 1Password in the browser installed. Instead, you should see the following appear in your browser when signing in:

Click Sign In and that's it! If you didn't see this prompt then can you tell me the following:

  1. Is the 1Password extension installed in your browser?
  2. Did you follow the steps in our guide: Save and sign in with passkeys in your browser
  3. Are you using a 1Password account from your employer? If you are then is it possible that they've turned the passkey feature off for your account?

I look forward to hearing from you.

-Dave