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tempire's avatar
tempire
New Contributor
6 days ago

Locks incorrectly after passphrase entered during screen sharing session

If I'm signed in through screen sharing to macos, and attempt to use 1password, I get prompted for touchid or to enter a passphrase.

I enter the passphrase, and immediately get prompted again, with a message saying that 1Password is trying to set up Touch ID for my account. I can't do that since it's a remote session, but it shouldn't be prompting me for that anyway - I opted to enter the passphrase, which was accepted.

After hitting cancel, since that's the only option available, 1Password locks within 5 seconds.

The makes any password referencing require the passphrase every time, and the 1Password application itself completely unusable.

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    23 hours ago

    Hello tempire! 👋

    I'm sorry that 1Password is locking much more often than expected when you share your screen. I suspect that you might be running into a known issue that our developers are tracking. Are you using high-performance screen sharing? If you are then do you still see the same issue when you switch to use standard mode for screen sharing: Screen sharing type options on Mac - Apple Support (CA)

    Our developers have a work item open to get an issue with high performance screen sharing fixed in the future and for now using standard mode is the best workaround although I know that this isn't the best suggestion. Hopefully the issue can be fixed in a future update soon. 

    I look forward to hearing from you.

    -Dave

    #26064

    • tempire's avatar
      tempire
      New Contributor
      21 hours ago

      Indeed - I am using high performance. In standard mode, the problem does not occur.

      But also standard mode is effectively just a basic vnc connection which is just awful 😭

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 hours ago

        tempire 

        Thank you for confirming that you're using high performance screen sharing. There's currently a known issue where high performance screen sharing will prevent 1Password's auto-lock from working correctly and our developers have a work item open to investigate and fix this issue in a future update. 

        Some customer have reported that the following helps them workaround the issue: 

        1. Set the auto-lock timer in 1Password on the remote system to 1 hour: How to set 1Password to lock automatically
        2. Connect to the remote system using standard screen-sharing, instead of high-performance.
        3. Set the auto-lock timer in 1Password on the remote system to Never.
        4. Connect to the remote system using high-performance screen-sharing again.
        5. Set the auto-lock timer in 1Password on the remote system to your preference again.


        However, this doesn't fix the issue for everyone and the team is still working to find a proper fix. If the steps listed above don't help then using standard screen sharing is the best workaround that I can suggest at the moment. I'm sorry for the impact that this has on your workflow and hopefully it'll be fix in a future update soon.

        -Dave