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Forum Discussion
Login with 3 values not saving in correct fields
Hello, My bank account has three fields: username, security number and internet password. When I accept for 1Password to remember the login credentials, they are being saved in fields that don't c...
1P_Evon
1Password Team
1Password TeamHello, iis, zingbats. Thank you for reaching out. I'm sorry about the trouble you're experiencing.
You may be able to add custom fields to your Login item so that it auto-fills multiple fields. Can you share the website URL so I can look at the fields?
-Evon
Hi Evon,
Thanks for your reply. I have tried creating custom fields and this hasn’t helped. Perhaps I’m choosing the wrong type or sequence. This is the bank website: https://ibanking.stgeorge.com.au/ibank/loginPage.action
iis
- 1P_Evon
iis,
Thank you for your reply. Let's try the following steps to see if the information autofills correctly:
- Open and unlock 1Password.
- Locate your St. George Banking Login item and click Edit.
- Click + add more and select text, edit the text title to access-number and enter your Card/Customer access number below it.
- Click + add more and select password, edit the password title to securityNumber and enter your Security Number below it.
- Your Internet Password should remain in the default password field.
- Ensure the username field is empty. Click Save.
Here's a screenshot for reference:
After that, navigate to the website and try to Autofill. Let me know how that goes.
-Evon
Hi Evon,
Thanks for taking the time to solution this - but I'm afraid it did not work.
Looking forward to how we might resolve it.
Thanks in advance
iis
