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Forum Discussion

pixelmachine's avatar
pixelmachine
Occasional Contributor
11 months ago

Losing connection with Safari

Regularly 1Password looses contact with Safari – at least weekly. I get the message to reconnect 1Password but after clicking that, it reconnects but doesn't really work until I restart Safari. Th...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
9 months ago

Unfortunately, yes, for us, this is a bug on the Safari side and we can't easily work around that. We have some logic to overcome by asking 1Password to fully quit and restart once the update is complete, but it's not perfect since 1Password does not have permissions to terminate and relaunch Safari.

We are working with Apple to determine how we are able to improve this behavior for future updates where you'll be prompted to also relaunch Safari. In the meantime, fully quitting both Safari and 1Password should remedy the issue for you.