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Forum Discussion
scottbo
2 months agoNew Contributor
Mac App failed. Chrome Extension still functions.
My mac app stopped working but my chrome extension still works. So I downloaded a new mac app but it is not taking my 1password pw and is giving a hint to an old, unused password. I don't want to act...
scottbo
2 months agoNew Contributor
Here is specifically what is happening. To answer your question: Yes when I log into 1password.com and use my known password, all my passwords are there. Also, when I access 1password from my Chrome extension and log in with the known password, all my passwords are there.
But when I try to open my newly downloaded 1Password 7, it doesn't accept my known password and prompts me with a hint for an old password I no longer use and don't remember now.
I'm attaching a screen shot from my mac showing both the old, nonworking version 1PW app and the new recently downloaded one.