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scottbo's avatar
scottbo
New Contributor
2 months ago

Mac App failed. Chrome Extension still functions.

My mac app stopped working but my chrome extension still works. So I downloaded a new mac app but it is not taking my 1password pw and is giving a hint to an old, unused password. I don't want to act...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

scottbo

Thank you for the reply and for the screenshot. It looks like there might be a broken copy of 1Password 8 on your Mac along with 1Password 7, which is an older version of the desktop app that is no longer supported.

If you see all of your items on 1Password.com then you can safely remove these older versions and reinstall 1Password:

  1. Make sure that you're signed into 1Password on another device and that you have a copy of your Emergency Kit.
  2. Quit all open web browsers.
  3. Right click on the 1Password icon in your macOS menubar and click Quit 1Password Completely or Quit.
  4. Open the Applications folder on your Mac.
  5. Drag "1Password 7.app" to the trash.
  6. Draft "1Password.app" to the trash.
  7. Empty the Trash and then restart your Mac.

Then reinstall 1Password 8 for Mac from our website (not the Mac App Store): Get the 1Password apps

Let me know if you run into any issues.

-Dave