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Forum Discussion

Former Member's avatar
Former Member
3 years ago

mac keyboard touch ID stopped working after last update to 8.8.0

sys prefs touch id is ghosted and mac doesn't give me option to use touch id for login or 1password. i setup new admin user and login and touch id icon doesn't show up in sysprefs. ran diagnostics, n...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @Nix,

Sorry to hear Touch ID isn't working as expected. Please try these steps:

  1. Restart your Mac, then open and unlock 1Password 7 for Mac.
  2. Choose Apple menu > System Preferences, then click Touch ID.
  3. Turn off all of the features, then turn all of them back on.
  4. In 1Password, choose 1Password > Preferences from the menu bar.
  5. Click Security, then turn off the Touch ID setting and turn it back on again.
  6. Choose 1Password > Lock from the menu bar.

If the issue persists, please let me know which version of macOS you're using and we'll go from there. 🙂