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Former Member's avatar
Former Member
3 years ago

Message: app is damaged and can't be opened. You should move it to the Trash.

Running Ventura. Recently upgraded to version 8. 1Password appears to be working fine. The message that the app is damaged appears on desktop and cannot be cleared. Only version 8 appears when I do a search on this mac.

1Password Version: 8.10.4
Extension Version: 2.10
OS Version: 13.3.1
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=app%20is%20damaged%20and%20can't%20be%20opened

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @jasperx

    I'm happy that the issue was resolved. Let me know if there's anything else that we can help you with. 🙂

    -Dave

  • Former Member's avatar
    Former Member
    3 years ago

    Thank you... I don't know which step worked... empty trash, Quit 1Password, system update or restart because I did all at once.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @jasperex

    This would be a message we saw from time to time that tended to be from the Mac App Store and related to 1Password 7. Is 1Password 8 working for you? Looking at your specs you're up to date thought I would mention 13.3.1 (a) if you've not had to install it.

    It might be that a portion of 1Password 7 was left running. Can you look up in the menu bar for our helper and right-click and select Quit 1Password completely? * 1Password 8 only uses the word Quit. A restart should also free up any stuck cobwebs. If possible check the trash and make sure 1Password 7 is not present there. You could also consider emptying it.

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Running Ventura. Recently upgraded to version 8. 1Password appears to be working fine. The message that the app is damaged appears on desktop and cannot be cleared. Only version 8 appears when I do a search on this mac.

\n\n
\n\n

1Password Version: 8.10.4
\nExtension Version: 2.10
\nOS Version: 13.3.1
\nBrowser:_ Firefox
\nReferrer: forum-search:https://1password.community/search?Search=app%20is%20damaged%20and%20can't%20be%20opened

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Running Ventura. Recently upgraded to version 8. 1Password appears to be working fine. The message that the app is damaged appears on desktop and cannot be cleared. Only version 8 appears when I do a search on this mac.

\n\n
\n\n

1Password Version: 8.10.4
\nExtension Version: 2.10
\nOS Version: 13.3.1
\nBrowser:_ Firefox
\nReferrer: forum-search:app is damaged and can't be opened

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Message: app is damaged and can't be opened. You should move it to the Trash.","moderationData":{"__ref":"ModerationData:moderation_data:120555"},"body":"

@jasperx

\n\n

I'm happy that the issue was resolved. Let me know if there's anything else that we can help you with. 🙂

\n\n

-Dave

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Thank you... I don't know which step worked... empty trash, Quit 1Password, system update or restart because I did all at once.

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@jasperex

\n\n

This would be a message we saw from time to time that tended to be from the Mac App Store and related to 1Password 7. Is 1Password 8 working for you? Looking at your specs you're up to date thought I would mention 13.3.1 (a) if you've not had to install it.

\n\n

It might be that a portion of 1Password 7 was left running. Can you look up in the menu bar for our helper and right-click and select Quit 1Password completely? * 1Password 8 only uses the word Quit. A restart should also free up any stuck cobwebs. If possible check the trash and make sure 1Password 7 is not present there. You could also consider emptying it.

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