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danco's avatar
danco
Occasional Contributor
4 years ago

Missing toolbar icon in Chrome

I have the 1PW extensions (the version saying Desktop app required) in Chrome on my Mac, but the icon does not appear in the toolbar. I have checked and the extension is on.

How do I get it back?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

  • Former Member's avatar
    Former Member

    danco Glad you found it. I hope things work well going forward. Let us know if you have any other questions!

  • danco's avatar
    danco
    Occasional Contributor

    OK. Found it. Didn't look like a puzzle piece to me. Sure enough, the 1PW extension was there but not pinned.

  • Former Member's avatar
    Former Member

    Hey danco, here is a screenshot of the puzzle piece icon in Chrome's toolbar: https://cln.sh/uiSr5q.

    This should indeed appear in Chrome on a Mac. Could you double check and let us know if you're able to find it? If not, please share a screenshot of your browser window with us. There's not a way to attach a screenshot to a reply, but you can link to it. You can also send us an email at support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/127316/missing-toolbar-icon-in-chrome#latest
    * Your forum username: danco

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • danco's avatar
    danco
    Occasional Contributor

    Hmm, are those by any chance instructions for Chrome on a PC or a phone. I have a Mac, running OS 12.2.1, and the latest Chrome.

    No puzzle piece icon in the toolbar. There is the three dots icon, where I can find More Tools, which includes Extensions. And the 1Password extension is turned on.

  • Former Member's avatar
    Former Member

    Hi there,

    It sounds like the extension hasn't been pinned to the toolbar, try this:

    1. Click the Extensions menu (puzzle piece icon) in the toolbar.
    2. Click the pin icon next to 1Password.