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Forum Discussion
Mobile Safari Extension does no longer load after updating to app version 8.10.38
Hi there,
after installing beta version 8.10.38, the Safari extension does no longer load when Safari has been force-quit. This might also happen when Safari is paused by iOS, but this of course ha...
1P_Dave
Moderator
ModeratorHello everyone,
I'm sorry that 1Password for Safari isn't responding on your iPhone or iPad. Our developers are aware that some users are reporting an issue where 1Password for Safari has to be toggled off and then back on before it starts working again. While the team investigates, you can use iOS Password AutoFill to fill and save logins from 1Password instead of the web extension:
Diagnostics reports would help the team to narrow down the issue and make sure that all relevant cases are being accounted for:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147407/mobile-safari-extension-does-no-longer-load-after-updating-to-app-version-8-10-38#latest
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
