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Forum Discussion
Manaburner
7 months agoFrequent Contributor
Mobile Safari Extension does no longer load after updating to app version 8.10.38
Hi there,
after installing beta version 8.10.38, the Safari extension does no longer load when Safari has been force-quit. This might also happen when Safari is paused by iOS, but this of course harder to reproduce. However this problem does appear when force-quitting the app
Steps to reproduce:
1. Force-Quit Safari
2. Go to a webpage's login form you have stored a login item for
3. When tapping on the login field, the inline 1P menu is not displayed
4. Also going to the extension menu (puzzle icon) in the address bar and selecting on 1Password does not do anything
5. If you go to "Manage Extensions" and disable and re-enable 1Password, the extension does load again. But that is only until you force-quit Safari again.
Can anybody else reproduce this problem?
1Password Version: 8.10.38 (81038029)
Extension Version: 2.26.1
OS Version: iOS 17.5.1
Browser: Safari
- 1P_Dave
Moderator
Hello Manaburner! đź‘‹
Thank you for the report! So that I can investigate this further, I'd like to ask you to reproduce the issue again and then create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/147407/mobile-safari-extension-does-no-longer-load-after-updating-to-app-version-8-10-38
- Your forum username:
Manaburner
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- ManaburnerFrequent Contributor
Hi 1P_Dave
the support ID number is BTG-47655-638 - 1P_Dave
Moderator
Thank you for sending in the diagnostics report! One of my colleagues will reach out to you soon via email, please continue the conversation there.
-Dave
ref: BTG-47655-638
- 1bvrOccasional Contributor
I have also been having this issue with multiple devices for several weeks.
It seems to be related to the “share across devices” functionality in iOS. If I disable and re-enable the extension on one device, it fixes it for that device but breaks it on all of the others connected to my Apple ID.
All of the devices are on iOS/iPadOS 17.6 and running 1P 8.10.38 right now.
- HinghamHarborMaOccasional Contributor
I'm experiencing the same issues, will send in a diagnostic report.
- TychoOccasional Contributor
Any progress on this? I’m having the same issue as well.
- theengineOccasional Contributor
And me, same software versions as OP. Problem also arises after phone shutdown and restart.
- 1P_Dave
Moderator
1bvr, HinghamHarborMa, Tycho, and theengine
I'm sorry that you're all running into issues with 1Password in Safari on your iOS devices. Please try the following:
- Update iOS to the latest version (17.6.1 at the time of writing).
- Force quit Safari from the App Switcher: Quit and reopen an app on iPhone - Apple Support (CA)
- Open your iOS Settings and go to Safari > Extensions > 1Password.
- Disable the setting for Allow Extension, wait a few seconds, and then re-enable it.
- Re-open Safari.
If you run into the same issue again after trying these steps then I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/147407/mobile-safari-extension-does-no-longer-load-after-updating-to-app-version-8-10-38#latest
- Your forum username:
username
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- theengineOccasional Contributor
Hi, followed your suggestions and while it worked initially after closing safari or restarting the phone the same issue appeared.
Diagnostic Report sent: ticket number:
Your support ticket ID is MVU-93188-229.Cheers,
- 1bvrOccasional Contributor
Hi 1P_Dave. I encountered the issue again today despite having Share Across Devices disabled now. It seemed to help for a few days.
The steps you provided are the workaround I’ve been using to get the extension working again, but it is a frequent occurrence. I had to do the workaround steps to get into the extension in order to generate the diagnostic file, but there is no General tab in the extension settings (step 3).