Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Need to type password to open 1 password all the time on iPad

Every time I close iPad and reopen I need to re enter to open 1Password on safari browser. No option to use Face ID, always must type in password over and over.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @rthiker! 👋

I've merged the multiple threads that you created on the public forum into one. 👍 You can also reach our support team directly by sending an email to support@1Password.com

I'm sorry that you're unable to use Face ID to unlock 1Password for Safari on your iPad. Can you tell me if you're able to unlock the main 1Password app itself using Face ID? If you are then can you try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Then close Safari and re-open it and try to fill a login. Are you still prompted for your account password?

-Dave