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Forum Discussion

Hoelder's avatar
Hoelder
Occasional Contributor
4 years ago

New extension for Safari on iPad doesn’t work

I‘m using 1Password since for quite some time on my iPad without the extension for Safari. In the 1Password news I saw the message about the Safari extension and activated it. But it doesn’t work. ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

@byndpass It sounds like you might have actually run into a mix of two different issues that we're currently investigating: the first issue being one where an external keyboard attached to an iPad prevents the main 1Password app from opening in certain situations; the second issue one where the connection between the main 1Password app and 1Password for Safari is broken. Can you try these steps to workaround both issues:

  1. Disconnect your external keyboard from your iPad.
  2. Fully close Safari on iOS.
  3. Fully close 1Password on iOS.
  4. Open and unlock the main 1Password app from your home screen.
  5. Open Safari and go to any webpage.
  6. Tap on the 1Password icon in the address bar.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Let me know how it goes. :)

ref: dev/core/core#9873

ref: dev/core/core#11334