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Forum Discussion
New save login pop-up after logging in won't go away
The new feature that "offers to automatically save and update logins with an in-page prompt after successful sign in" refuses to close. The X button doesn't close the pop-up (see attached screenshot for reference) and it just lives on the screen.
1Password Version: Not Provided
Extension Version: 2.23.3
OS Version: Windows 10
Browser: Edge
I'm also having this problem - Chrome (Windows).
- 1P_Dave
Moderator
I'm sorry that you're still seeing the issue. So that I can investigate further, I'd like to ask you to send in a console log when reproducing the issue:
Attach the file to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/145592/new-save-login-pop-up-after-logging-in-wont-go-away
- Your forum username: ScwB
- Please do not post the console log to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#29523
I spoke too soon. Looks like the problem still exists, though sporadically. It's occurring on the Tangerine website (software versions in original post). It's prompting me to save a new item or update an existing one (which is different than the login). The prompt refuses to go away and forced me to close the tab. This was the same as last time.
- 1P_Tommy
I'm glad to hear things are looking up. On behalf of Dave, you're welcome.
Hi Dave. It's not doing it anymore, so must have been something that occurred just after the upgrade. Anyway, you can close off this post. Thanks for the help regardless.
- 1P_Dave
Hello ScwB! 👋
I'm sorry that you're unable to dismiss the Save login prompt in Microsoft Edge. I wasn't able to reproduce this issue on my end but it does look like the team has received a couple of reports of the same behaviour from other customers and we're investigating. Can you try the following:
- Make sure that you're using the latest version of Microsoft Edge: Microsoft Edge update settings - Microsoft Support
- Fully close and then open Microsoft Edge again.
If you can still reproduce the issue after trying these steps, then is this happening on all websites or just one (or some)? If it's only happening on one website then can you share the website address so that I can try to reproduce the issue?
-Dave
ref: dev/core/core#29523
[edit: Added information about other reports.]
